Strategy& Magazine

Article from PwC’s Strategy& Magazine

How to win over a team of experts

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When specialist employees are faced with a boss who knows less about their specialization, resistance and resentment kicks in. How do you win over such teams? Don’t try to be the expert leader you’re not, no matter how tempting. Instead, embrace your ability to help the team come together to solve a pain point.

How cities can stay cool on a warming Earth

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The traditional approach to air conditioning — one system for each building — is extremely inefficient, given that many buildings are often empty (apartments during working hours, office buildings at night) and must be designed to meet peak loads. A smarter approach, called district cooling, aggregates the demand across multiple buildings with different types of occupants, and cools them all through a single, centralized system. District cooling is already in use in several countries of the Gulf Cooperation Council, including Qatar and the UAE. Their experience offers valuable lessons for governments and developers in other markets, particularly regarding the regulation required to make district cooling a success.

The Greatest Showman on Earth

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In his new biography of P.T. Barnum, Robert Wilson seeks to provide a nuanced view of the life and many schemes of the “Greatest Showman on Earth.” The book provides an enduring object lesson on the capacity for shameless hucksterism to find purchase in the marketplace.

Why your customers should be central to your innovation efforts

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Too many organizations apply a “science fair” mentality to innovation: encouraging employees to innovate freely without any contact with the marketplace. The key to delivering innovation that improves the performance of your business is by involving the customer in the process. Allowing customers to work through potential pain points and provide feedback on prototypes will help create an end result that will actually fulfill the customers’ needs.

More than a feeling: How do you measure culture?

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Picture yourself in a company that has, with thoughtfulness and purpose, doubled down on a few tangible, observable behaviors that support your business goals. Then imagine that cultural momentum was encouraged by showing people, as quickly as possible, that things are already changing. That’s how cultural evolution thrives. Here are four types of measurements to get started on tracking and trumpeting culture-change momentum.

Keep your CSR programs on track

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Corporate social responsibility can be a tricky issue for any firm, and keeping track of far-flung subsidiaries only adds complexity. A new study lays out some guidance for multinational companies seeking to make social and environmental programs stick.

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