BrandPost: Are You One of the 90% Who Will Use CPaaS to Drive Customer Experience?

Share on facebook
Share on twitter
Share on linkedin
The pandemic was a reality check for organizations across every industry. The virus not only contained health risks, it also propelled the need for fast and furious digital transformation to sustain operations and engage with customers. Even organizations with a strong digital presence scrambled to migrate to virtual environments, with 20% of enterprises turning to agile apps, including the use of cloud-based Communications Platform as a Service (CPaaS) to help them stay in business through shutdowns and restricted activity.With digital strategies clearly demonstrating ROI and enabling some to leapfrog ahead of less nimble competitors, it’s no surprise that Gartner predicts that 90% of organizations will turn to CPaaS by 2023.To read this article in full, please click here

This post was originally published on this site

Source: CIO Magazine On:

Read On

The pandemic was a reality check for organizations across every industry. The virus not only contained health risks, it also propelled the need for fast and furious digital transformation to sustain operations and engage with customers. Even organizations with a strong digital presence scrambled to migrate to virtual environments, with 20% of enterprises turning to agile apps, including the use of cloud-based Communications Platform as a Service (CPaaS) to help them stay in business through shutdowns and restricted activity.

With digital strategies clearly demonstrating ROI and enabling some to leapfrog ahead of less nimble competitors, it’s no surprise that Gartner predicts that 90% of organizations will turn to CPaaS by 2023.

To read this article in full, please click here

About the author: CIO Minute
Tell us something about yourself.

Leave a Comment

CIO Portal