BrandPost: Optimizing the Service Desk by Moving Beyond Remote Desktop

Share on facebook
Share on twitter
Share on linkedin
Employees today face more technical issues than ever while working from home. Beyond dealing with more frequent issues, remote workers are also suffering from increased ticket time. Seventy-five percent report waiting an hour or longer for resolution after calling the service desk, which eats into productivity, as well as an organization’s bottom line. The culprit: remote desktop.Sixty-nine percent of service desks still use remote desktop, which by its very nature is highly disruptive, intrusive and inefficient. Not only is remote desktop unable to scale to fix multiple devices at the same time, it also fails to automate learnings because diagnostics and remediation occur manually.To read this article in full, please click here

This post was originally published on this site

Source: CIO Magazine On:

Read On

Employees today face more technical issues than ever while working from home. Beyond dealing with more frequent issues, remote workers are also suffering from increased ticket time. Seventy-five percent report waiting an hour or longer for resolution after calling the service desk, which eats into productivity, as well as an organization’s bottom line. The culprit: remote desktop.

Sixty-nine percent of service desks still use remote desktop, which by its very nature is highly disruptive, intrusive and inefficient. Not only is remote desktop unable to scale to fix multiple devices at the same time, it also fails to automate learnings because diagnostics and remediation occur manually.

To read this article in full, please click here

About the author: CIO Minute
Tell us something about yourself.

Leave a Comment

CIO Portal