Source: CIO Magazine On:
According to a global survey conducted by KPMG, more than half (67 percent) of businesses have accelerated their digital transformation strategy as a direct result of events over the past 18 months. As noted within a report on the survey: “The pandemic has focused minds on employees’ wellbeing and values. An exceptional customer experience can only be delivered by people who believe in their organization’s purpose, and who feel prized by management and customers.”
Business automation is seen by many CIOs as the first critical step in transformation for this reason; it lifts employees into higher value roles, provides them with greater job satisfaction, and improves the efficiency and productivity within the enterprise.