Source: CIO Magazine On:
When knowledge is transferred from someone who has it to someone who doesn’t, “knowledge reuse” means that transfer is public, repeatable, and beneficial to future answer-seekers. Knowledge reuse is a recycling process; an individual or group reuses knowledge gained and shared by someone else. Examples of knowledge reusability include finding an answer to a question that someone already asked, looking up something in a document, or a colleague telling you a hack they’ve found at work.
Knowledge management platforms have two major elements: the content itself, and the people who share it. Both elements play an important role in knowledge reuse, whether through informal communication or documenting something in a formal repository. Companies sometimes struggle to see the tangible impact of knowledge reuse in knowledge management platforms.