Source: CIO Magazine On:
In a recent MarketPulse survey, IDG research found that 87% of IT leaders believe that it is very important or critical to leverage an optimized, scalable, shared IT services platform. The same survey found that only slightly more than one-third ranked their organization’s ability to build a such a platform as “very good.” Yet, the organizational need for a modern IT services platform has never been greater given today’s swiftly changing customer, employee, and partner needs.
Why You Need an Innovation Platform
A solid IT services delivery platform can help grow the business’s top line while managing the bottom line through automation that grows agility and resiliency. Such a platform can help add revenue opportunities through new lines of business and new customer experiences. This is achieved by giving the business the ability to react quickly to change, through greater time for innovation, faster development times, and ultimately faster time to market. With less time needed for manual tasks, an innovation platform allows teams to deliver more quickly and in smaller increments, which grows the organization’s ability to experiment and innovate.
In addition, the flexibility that a service delivery platform provides allows teams to add advanced technologies like machine learning, AI and IoT that further accelerate the business’ ability to understand and react to changing customer needs. Experimentation, in turn, produces innovation that helps the company address change at the speed of the market.
An IT services delivery platform also helps technology leaders manage the bottom line through automation that can simultaneously optimize for cost while ensuring the strategic use of its resources. For example, organizations can conserve resources when not in use — and meet spikes in demand — through autoscaling; they can cut waste from delivery pipelines and spare cycle times from problem resolution with greater standardization and security controls.