ITIL Books: Must-Reads for ITIL/ITSM Pros

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ITIL 4The world of service management has seen many opinions and approaches come and go. One framework, however, has persisted even as practices and technology have evolved. Over the last 30 years, ITIL® has remained the bastion of knowledge in service management, despite repeated criticism about its implementation and fit in today’s dynamic digital environment. The […]

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