Transforming Support for the Digital Enterprise

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Double exposure business man with social media and digital technologyDigital transformation is driving a parallel transformation in software support, with software as a service (SaaS) playing an important role in disrupting traditional support practices. Replacing an on-premises solution with a SaaS offering like BMC Helix can yield many benefits—CapEx to OpEx, steady stream of updates, and new functionality—for the customer. However, the accelerated pace […]

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