BPM has the potential to eliminate the business-IT divide because it allows business and IT to do what they do best.
This paper introduces voice of call center customers (VOC) as a data source for business process management (BPM) to help decision makers better understand customer needs and make consistent decisions regarding customer support.
This presentation discusses a framework for business process architecture
This paper outlines requirements of Semantic Business Process Management (SBPM), proposes a set of ontologies and defines their scope.
This presentation discusses semantic business process management (in the context of web services) based upon the SUPER (Semantics Utilized for Process Management within and between Enterprises) approach.
This paper provides an in-depth introduction to the new BPMN – Business Process Modeling Notation -  standard, illustrating how it is used to model business processes and web services.
Do software engineering risk management techniques apply to business process management projects? This paper argues for a risk management approach unique to business process management initiatives.
This paper provides an introduction to business process management (BPM) – what is BPM? Why use BPM? When to use BPM? What are the benefits of using BPM?
Understand the architecturally significant aspects of business analysis that a project architect should focus on.