This white paper discusses that since EA is a huge concept and trying to embrace all aspects at once would be extremely difficult. It also notes that while no IT, Telecom or consultancy firm can cover everything alone, it can form the basis for a move from a silo based approach to a modular,standardized layered approach based on Business Process Management, which evaluates alternative processes based on cost-benefit analyses
This paper introduces voice of call center customers (VOC) as a data source for business process management (BPM) to help decision makers better understand customer needs and make consistent decisions regarding customer support.
This presentation discusses a framework for business process architecture
This paper outlines requirements of Semantic Business Process Management (SBPM), proposes a set of ontologies and defines their scope.
This presentation discusses semantic business process management (in the context of web services) based upon the SUPER (Semantics Utilized for Process Management within and between Enterprises) approach.
This paper provides an in-depth introduction to the new BPMN – Business Process Modeling Notation -  standard, illustrating how it is used to model business processes and web services.
Do software engineering risk management techniques apply to business process management projects? This paper argues for a risk management approach unique to business process management initiatives.