This is a book on IT Strategy with a difference: it discusses how technology is driving business change across industry! It discusses the key IT trends shaping the world around us. If you want to understand the impact of technology on business models, business ecosystems and the world we live in, this is an excellent book to spend some time with. The authors present an in-depth view of the new business world that is taking shape driven by ground breaking technological breakthroughs – collaborative software, cloud computing etc. are not just technologies, they are a means to create unprecedented business value. The challenge is to understand their potential and know where and how to leverage them. This book is a great place to start.
This presentation synthesizes the seminal work of Michael Treacy – how companies can dominate in the market(s) they serve. The formula is simple: target your customers, focus your efforts and dominate your markets!
This case study discusses the merits of the EFQM excellence model, its implementation, and lessons learnt at a major insurance group in Europe.
This research addresses the question: How technology will empower the customer? This first part explores the changes to come in how companies interact with their customers.
This research addresses the question: How technology will empower the customer? The first part explored the changes to come in how companies interact with their customers. This paper focuses on what types of workplace practices, information management and IT delivery structures will be needed to operate and secure the open enterprise and what all these developments hold in store for the respective roles of the information technology (IT) function and the chief information officer (CIO).
This seminal article on value disciplines is a MUST read. It discusses the basis of competitive domination: differentiated value! Those who define it, deliver it and take it out of their competitors’ reach win. Hands down.
This whitepaper discusses the changes to IT capability – from strategy to organization and people – required to harness cloud computing. The authors argue that the competitive advantage in information technology infrastructure is diminishing with the cloud so the need is now to focus on the business advantages from using IT.
This article presents a framework for innovation management for sustainable business value and discusses different kinds of value creation and operating contexts within this framework.
This article details the use of innovation in information technology at United Parcel Service (UPS) to create competitive advantage. The discussion focuses on five specific business opportunities enabled by IT that created value for the organization.
This paper describes a holistic, multidisciplinary framework that enables organizations to take a strategic approach to innovation.