This presentation provides an overview of e-business and e-commerce – the foundation to plan, manage and execute your electronic business strategy. (40 slides)
This presentation discusses network effect and their use in e-business strategy – create competitive differentiation and barriers to entry. How to create switching cost for customers? what are the key concepts in network economics and lock-in? how to calculate switching costs? what are the different types of lock-ins and some examples of business lock-in? (19 Slides)
This presentation provides an overview of e-business and e-commerce – the foundation to plan, manage and execute your electronic business strategy. (46 slides)
This presentation discusses the impact of internet related technologies on an organizations marketing and customer relationship management – how to create effective e-marketing and e-CRM capabilities to leverage internet related tools and technologies? how to create an e-marketing plan? what are the differences between traditional and new media? (44 Slides)
<span style="font-size: 13px;">This white paper discusses that CSPs that want to take advantage of the paradigm shift from a <span style="font-family: Helvetica, Arial, sans-serif;">closed world of telecommunications networks to the open internet environment, need to provide a more personalized communications experience. In order to benefit from the emerging revenue streams </span><span style="font-family: Helvetica, Arial, sans-serif;">this shift creates, CSPs need to transform into customer-centric businesses the key to which is the understanding of customers’ preferences, behaviors, wishes and needs – in short their Digital Self.</span></span>
This presentation makes the case for going mobile. Why? unprecedented reach!
This presentation discusses digital revenue models and building a web presence.
This paper discusses the issue of ecommerce returns and how to process them.
Identity Management: Digitizing Your DNA. Part of the Digital Trust examines IT security as a technology strategy series (Volume 2)
Compliance Management: The Business of Keeping the Business in Business. Volume 4 of Digital Trust examines IT security as a technology strategy series.