IT service management (ITSM) and especially ITIL is a process driven framework. This prevents its integration with the rest of the enterprise unless one factors in enterprise architecture constructs such as data architecture. The author proposes a conceptual data architecture to make ITIL more effective.
This white paper discusses the overlap and differences between TOGAF and ITIL frameworks. This discussion will help you understand the implications of using one or the other alone and why using them together might produce superior business value.
This paper presents an integrated IT Governance framework that aligns key concepts of enterprise architecture with those of IT service management. The author argues that true business benefits cannot be realized with ITSM/ITIL or EA alone – they must be used in conjunction with each other to ensure business results.
This presentation discusses aligning enterprise architecture concepts with IT Service Management concepts because these two must be used in collaboration to deliver real business value. It also describes the step by step process to achieve this integration.
This presentation introduces ITIL and TOGAF and discusses using the two together to enable successful outsourcing of technology.
This whitepaper discusses the alignment and integration of enterprise architecture and information technology governance using the key frameworks in each discipline as the backdrop – TOGAF, the key EA framework, must align with ITIL, COBIT, and PRINCE2, the leading IT Governance frameworks, in order to produce business results, and affect sustainable change.
This research paper explores enterprise architecture and IT Service Management (ITSM) frameworks and tools, makes a connection between the two disciplines and related tools, proposes measures to further integrate EA tools with ITSM Tools (CMDB/ITIL Tools).
This quick introduction to ITIL compares and contrasts its function and role in the enterprise with that of enterprise architecture and makes the case for these disciplines being complementary and the teams working on them collaborating with each other to get the biggest bang for the IT buck.
This presentation discusses technology change management (TCM) – the role of strategic planning, enterprise architecture and ITIL in enabling and governing the implementation of technology change.
This paper discusses ITSM frameworks and processes and their relationship to EA frameworks and processes. Good Discussion!