This whitepaper makes the case for IT financial transparency using IT-as-a-service delivery model for IT capability.
This paper discusses the design, implementation of an activity-based cost management model, integrated with a service- level billing mechanism – including, electronic SLAs, IT service- level performance metrics, and sample Customer Feedback surveys.
This whitepaper discusses ways to gain insight into costs across portfolios, vendors and resources so an IT Organization can develop meaningful IT financial management and recovery processes to better align IT planning and budgetary decisions with business goals and simplify cost allocation to business units.<br />
This presentation makes the case for a "better" IT cost allocation model.
This presentation delves into effective ways of managing ICT finances
This presentation discusses best practices in information technology (IT) charge back and allocations.
This e-book details a business driven framework for cost optimization. An excellent resource for the CIO to understand how to cut fat without touching muscle. MUST Read! (550+ pages)
This presentation discusses best practices for shared services chargeback – what is the objective? how to go about it? what are alternative models/frameworks/methodologies for chargeback? – with illustrative examples.
This whitepaper discusses using enterprise architecture as a tool for information technology (IT) cost management.
This research analyzed IT chargeback in different organizations and reached the conclusion that IT chargeback approach could facilitate useful discussions between the IT unit and business units about business priorities and the value of IT services.