Topic: IT Performance management

Extending the DeLone and McLean IS Success Model

This paper discusses the impact of emerging technology and changing user needs on the success of information systems and proposes an extension to the DeLone and McLean IS Success Model.

Measuring Software Project Success

This paper extends the DeLone and McLean framework to define and measure software project success, software project management success, and software project product success.

The New DeLone and McLean Model

This paper discusses enhancements to the DeLone and McLean Model for information systems success based upon real life implementations and further research and analysis of the original framework which was introduced in 1992.

Introduction to Process Performance Models

This presentation defines process performance models, traces their history and development and uses a case study to illustrate their use in prediction and decision making.

Building an Effective IT Performance Management Program

This case study details the implementation of a performance management program – what are the benefits of IT performance measurement? why is performance management important? what are the critical success factors of an IT Performance Management Program? what are the key component of an IT Performance Management Program? how to build an IT Performance Management Program?

IT Performance Measurement Program

This case study discusses the implementation of an information technology (IT) performance measurement program – steps followed and frameworks used – and lessons learnt.

IT Capital Planning & Governance

This presentation discusses an Integrated Performance Management Framework for IT Capital Planning, Budgeting and Governance

IT Performance Measures Guide

 This document provides the steps necessary to measure the performance of information technology IT investments

Editor's Picks

Sample IT Strategy Plan

A good IT Strategy Plan that you can use as a template to create your own.

IT Strategy Presentation

This in-depth – 78 pages – presentation goes into just about everything you would have wanted to know about IT Strategy aka business IT alignment (ICT Strategy, IS strategy, IS strategic alignment, IT Alignment, strategic information systems planning (SISP)…)

IT Strategy Example

This is an in-depth information technology strategic planning example that details the process and framework that CIOs can adapt to give direction to their own IT Organizations. Excellent Read!! (200 pages)

IT Strategy Template

Use this template to create an IT strategic plan for your organization – aligning business with IT strategy. IT Strategy Template can be downloaded for free by CIO Index members.

7 Steps to Business and IT Alignment

No business will ever reach the goal of “business and IT alignment”. Should this discourage you from pursuing business and IT alignment? NO! It is a worthy goal to pursue. Indeed, it is a critical one to pursue. You might never reach alignment but you can take steps to get ever closer. This requires a process. Often, we ignore the fact that business and IT alignment is a process. This process does not have a starting point nor does it have an end. It is a series of “learn and do” cycles that incrementally get towards alignment. Let me explain.

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