This whitepaper discusses the alignment and integration of enterprise architecture and information technology governance using the key frameworks in each discipline as the backdrop – TOGAF, the key EA framework, must align with ITIL, COBIT, and PRINCE2, the leading IT Governance frameworks, in order to produce business results, and affect sustainable change.
IT service management (ITSM) and especially ITIL is a process driven framework. This prevents its integration with the rest of the enterprise unless one factors in enterprise architecture constructs such as data architecture. The author proposes a conceptual data architecture to make ITIL more effective.
This white paper discusses the overlap and differences between TOGAF and ITIL frameworks. This discussion will help you understand the implications of using one or the other alone and why using them together might produce superior business value.
This paper presents an integrated IT Governance framework that aligns key concepts of enterprise architecture with those of IT service management. The author argues that true business benefits cannot be realized with ITSM/ITIL or EA alone – they must be used in conjunction with each other to ensure business results.
This presentation discusses aligning enterprise architecture concepts with IT Service Management concepts because these two must be used in collaboration to deliver real business value. It also describes the step by step process to achieve this integration.
This presentation introduces ITIL and TOGAF and discusses using the two together to enable successful outsourcing of technology.
This in-depth primer discusses the key concepts in creating and implementing a service strategy using ITIL framework.
Do enterprise architecture planning and IT service management have a connection? what is this connection? If there is a relationship then can EA framework(s) be used together with ITSM framework(s)? This whitepaper discusses how enterprise architecture planning and information technology service management processes are inter-connected and how to use TOGAF and ITIL together. Good Read!
Enterprise architecture and Information Technology Service Management (ITSM) framework ITIL can – and should? – be integrated. This presentation introduces enterprise architecture, defines two enterprise architecture frameworks namely, Federal Enterprise Architecture (FEA) and Department of Defense Enterprise Architecture Framework (DODAF), discusses the infrastructure library process and framework (ITIL) and makes a connection between them all. Good Read!
This presentation discusses the connection between IT Service Management and Business Relationship Management – What is the objective of business relationship management (BRM)? Why is BRM important? How does it fit into IT Service Management? How does BRM interact with other roles? What are practical considerations in its implementation?