ITIL business value

ITIL Service Management Process Assessment Model

This paper presents an initiative to develop a Process Assessment Model (PAM) for the Service Management processes covering Service Support and Service Delivery which are part of the ITIL (IT Infrastructure Library) framework.

Overview and Current Trends with ITIL

This presentation provides an overview of three key IT governance frameworks namely, ITIL V3, ISO/IEC 20000, and COBIT, compares and contrasts the three, and provides examples of an integrated approach to IT service management.

ITIL V3 and Information Security

This paper discusses the role and importance of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL

ITIL Background

ITIL background presentation provides an introduction, history and basics of the ITIL framework.

Implementing ITIL

This presentation discusses the trends accelerating the adoption of ITIL and the best practices to maximize business results in ITIL implementations.

Five Best Practices for ITIL Implementation

This white paper is designed to provide insight into the most common hurdles faced by organizations when implementing ITIL best practice and includes practical steps on how to overcome them.

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