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ITIL Guide

ITIL V3 Introduction

This presentation provides an introduction and overview of ITIL V3. It defines and describes ITIL, discusses its key concepts, lifecycle, roles, functions and processes. Good place to start your ITIL journey or quickly refresh your understanding.

ITIL Executive Overview

This presentation provides an introduction to ITIL library – what is ITIL? what is the history of ITIL? what are its key module?

Implementing ITIL

This presentation discusses the trends accelerating the adoption of ITIL and the best practices to maximize business results in ITIL implementations.

Five Best Practices for ITIL Implementation

This white paper is designed to provide insight into the most common hurdles faced by organizations when implementing ITIL best practice and includes practical steps on how to overcome them.

CMMI for ITIL

 Applying Lean Principles to CMMI for Services and ITIL

ITIL Primer

 ITIL primer provides a quick introduction to the framework and its key components

Introduction to ITIL V3

 Introduction to ITIL V3 provides a quick overview of ITIL, its objectives, key content areas, qualifications scheme, and core publications. The guide also discusses the key principles of IT Service Management.

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