This presentation provides an introduction and overview of ITIL V3. It defines and describes ITIL, discusses its key concepts, lifecycle, roles, functions and processes. Good place to start your ITIL journey or quickly refresh your understanding.
This presentation provides an introduction to ITIL library – what is ITIL? what is the history of ITIL? what are its key module?
This presentation provides an in depth introduction to ITIL® V3 and ITIL® process map.
This whitepaper provides an executive overview of service management and discusses how to identify and leverage your existing service life cycles.
This presentation provides an overview of ITIL for senior leaders/executives
This presentation discusses the trends accelerating the adoption of ITIL and the best practices to maximize business results in ITIL implementations.
This white paper is designed to provide insight into the most common hurdles faced by organizations when implementing ITIL best practice and includes practical steps on how to overcome them.
Applying Lean Principles to CMMI for Services and ITIL
ITIL primer provides a quick introduction to the framework and its key components
Introduction to ITIL V3 provides a quick overview of ITIL, its objectives, key content areas, qualifications scheme, and core publications. The guide also discusses the key principles of IT Service Management.