This white paper assesses recent trends in the mid-tier sourcing marketplace, and basic considerations faced by buyer organizations with differing levels of outsourcing experience. Risks and opportunities are discussed, and potential sourcing strategy options and key success factors are outlined.
This case study highlights the objective, decision making process, pros and cons, and lessons learnt in outsourcing/offshoring a core capability.
A quick discussion on outsourcing – why outsource? what to outsource? whom to outsource it to? it is all about business value – outsourcing helps an organization focus on their core competencies so the promise is that creates more business value.
This presentation discusses: How can organizations reduce cost and risk in software deals? What are the hidden costs in SaaS agreements, and how can organizations avoid them?
This whitepaper makes the case for quality – the authors argue that cost per hour does not reflect the true "efficiency" of an outsourced project; quality processes do.
This (dated) paper tracks the trends in international sourcing of information technology services and discusses their implications.
Can Information Technology, which is critical to an organization’s success, deliver without a sourcing capability? The authors argue that not only is a sourcing strategy critical to IT value but also that a successful strategy requires a focus away from cost to competency.
The authors argue that implementing an information communication platform that promotes secure knowledge exchange between client and service provider is critical to engendering trust which is the foundation for outsourcing success. This paper presents a best practice framework for client-service provider communications.
This research paper stresses the need for an effective communication strategy to ensure success of an outsourcing initiative – to be effective a communication strategy must have both an internal and external component with its own objectives, guidelines, and tactics.
This presentation discusses the key considerations when negotiating information technology outsourcing agreements