A Framework to Create a Business Case for Outsourcing

This paper presents a framework for assessing outsourcing benefits and costs from the firm’s perspective; then, it identifies the specific governance costs associated with outsourcing; delineates the three major determinants of outsourcing governance costs: product/activity complexity, contestability and asset specificity; presents four standard potential outsourcing situations and suggest appropriate responses for each; and finally, presents some brief conclusions relating to the contingent nature of the potential net benefits of outsourcing.

Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf. 1


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