Customer service can make all the difference in a commodity market such as retail. This key differentiator is often ignored. This article provides an important reminder.
Are Your Customers Dissatisfied? It May Be Time to Check-out Your Salespeople Read More »
A discussion on Forrester’s research on the business and IT disconnect. So what’s new?
Seeing Eye To Eye On IT Read More »
A very good article on technology deployment – makes the connection with IT vision and strategy.
Developing and Implementing a Strategy for Technology Deployment Read More »
Of late, there is a lot of emphasis on IT ROI. While this is commendable, extending this argument to convert the IT Organization into a profit center is taking it to another extreme. For example, are HR, finance, and marketing profit centers? Why not?
IT Cannot be a Profit Center Read More »
Why does IT Strategy work sometimes and not others?
What’s Wrong with IT Strategy? Read More »
There are few more ready means of improving earnings per share than the consolidation and rationalization of IT systems, hardware, networks and other infrastructure. In fact, this isn’t about technology at all: It’s a business decision with profound balance-sheet implications.
IT Consolidation and the Bottom Line Read More »
Due diligence activities usually are focused primarily on business and financial issues. Thus, many organizations fail to look closely enough at the information technology aspects of the deal. As a consequence, companies may put large proportions of targeted value at risk.
Explore a detailed overview of IT strategy. From its definition and foundational principles to its role in driving organizational success, this guide delves into every facet of crafting, implementing, and evaluating a robust Information Technology strategy.
What is Information Technology (IT) Strategy? Read More »
Let’s face it. An IT organization that has to justify its budget as a cost center has lost the respect of the business community somewhere along the line.
Help! We are being treated as a cost center! Read More »
Does IT ROI matter? Great many intelligent people are spending sleepless nights and countless dollars calculating IT ROI. The author argues that they are wasting their time and shareholder dollars!
Why IT ROI doesn’t matter? Read More »
