BT Tunes IT ROI

How did BT get a 19% improvement in unit cost at the same time it achieved 15% increase in customer satisfaction? How did they do it in one year!!

SiemensÂ’ New Game Strategy

The German engineering giant’s video-game-based modeling tool will allow companies to design factory equipment in a fraction of the time.

The Balanced Scorecard Primer

An excellent – and surprisingly in-depth – introduction to the balanced scorecard. What is it? What are its essential elements? What is a strategy map? How do you build a strategy map? How do you implement a performance based contract? How do you transition from first to third generation?

IT Strategy Plan Example

This strategic plan provides an example of aligning IT initiatives with enterprise priorities. Good read.

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