This is a guide to Outcome Management, an IT Planning and Management Methodology of the Canadian Government.
Outcome Management is the set of activities for the planning, managing, and realizing of the desired outcomes from initiatives. The purpose of this guide is to provide practitioners of Outcome Management with a process flow, a set of instructions and tools and tips and pointers on how to conduct an Outcome management exercise.
Outcome Management can be applied to an initiative at various stages of the initiative’s lifecycle. It is most successful when conducted early in the initiative’s lifecycle while it is being conceptualized (i.e. the tangible and intangible deliverables are being contemplated). Outcome Management is then used to, among other things, articulate the value of the initiative and develop a comprehensive business or value case. It also forces the identification of intermediate outcomes that serve as milestones or leading indicators towards attaining the outcomes and to permit tracking of progress towards the final outcomes. It should then be used at regularly planned intervals (or gates) to determine any variances from the original outcome targets and help to determine corrective action.