A Guide to ITIL

ITIL or IT Infrastructure Library, has caught the imagination of the IT Management Community. For some time now, this methodology has been talked about and attempts made to implement it. If you just want to get to the substance behind the buzz or are embarking on the journey, this paper is a good place to start.
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Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf. 1


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