Who is using the Balanced Scorecard, Why are they using it and what are the results they achieve? Good questions that must be answered before you start your journey or to make mid-course corrections.
"The most important finding of the survey was that nearly 60% of respondents felt that their Balanced Scorecard was “very” or “extremely” valuable. Only 6% said it was “not at all” useful, but perhaps unsurprisingly we found that in these cases the organisation’s Balanced Scorecard had also not been refreshed for a number of years. The implication being that for a Balanced Scorecard to be useful, it has to be both used and maintained."