This study puts in context "running IT like a business" making the vital connections that must be made with issues of business IT alignment, IT value, IT Organization design, and IT finance.
This research approaches the issue of running IT like a business from the perspective of an overarching objective: How to Create the Maximum value from investments in information technology?
The author evaluates the role of the IT organization, analyzes the IT organization's environment - both external and internal factors - to establish the source of inefficiencies, evaluates current IT organization's capabilities - both strengths and weaknesses - to identify opportunities, explores alternative solutions for IT to create value and then recommends a course of action for IT to run like a business - products, people, organizational structure etc. - to give the biggest bang for the IT buck!