Competitive Advantage Through Value Discipline


This seminal article on value disciplines is a MUST read. It discusses the basis of competitive domination: differentiated value! Those who define it, deliver it and take it out of their competitors' reach win. Hands down.


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  business value     business value analysis     business value framework     business value of innovation     CSF     customer lifetime value     Customer Relationship Management     customer retention     customer service     managing for a shareholder value     Shareholder Value  

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