Creating an IT Balanced Scorecard (BSC)

Creating an Information Technology Balanced Scorecard (BSC) covers the following:

  • What is a Balanced Scorecard?
  • Process and Approach to create a balanced scorecard
  • What are some Quality Management Frameworks?
  • How is the balanced scorecard linked to ITIL
  • What are the benefits of using the balanced scorecard?
  • IT Balanced Scorecard example

Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf. 1

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