This document explores the critical success factors driving successful ITIL implementation and proposes a framework to address them. CIOs can learn how to create a roadmap for ITIL implementation. Excellent Read! (50+ pgs)
This guide to ITIL implementation will help you understand:
- What is ITIL and why is it critical to the enterprise?
- What are the challenges in implementing ITIL?
- What are the critical success factors driving ITIL implementation?
- How to overcome these challenges?
- How to create a roadmap for ITIL implementation?
This e-book proposes a framework for ITIL implementation - an excellent resource for CIOs who want to follow a structured approach to ITIL implementation.