Service management has become a critical — and rapidly moving — target for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers and business partners. At the same time, the entire landscape — IT, business, legislative and cultural — constantly shifts as a result of new technologies, business realignments and growing regulatory requirements. IT must control service quality and costs while enabling increased innovation for improved service quality. This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
This whitepaper provides an executive overview of service management and discusses how to identify and leverage your existing service life cycles.
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IBM, Introduction to IT Governance, IT Governance Downloads, IT Governance White Papers, IT Service Management, Source
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IT enabled collaboration IT Governance it governance basics IT Governance best practice it governance issues it governance strategy IT Governance value IT Service Management ITIL ITIL 101 ITIL adoption ITIL advantage ITIL best practice ITIL business value ITIL Guide ITIL processes ITIL ROI itil strategy service life cycle service life cycle definition service life cycle itil service life cycle management service life cycle model service life cycle ppt service life cycle process service life cycle stages