Transform service delivery and boost efficiency with an innovative ICT strategy. Overcome challenges, enhance operations, and stand out in a competitive market.
This ICT Strategy plan is a comprehensive strategy developed to improve service delivery to citizens and businesses through the better use of technology, work processes, and investment in people. The plan is focused on delivering more modernized services to the public and businesses through the better use of technology and investment in people. The strategy emphasizes the importance of collaboration, innovation, training, flexibility, and alignment with organizational priorities.
The plan includes four key areas of focus: investing in infrastructure and shared services to achieve value for money, changing data and privacy compliance requirements, the digital transformation agenda, and cyber security. The plan sets out nine drivers essential to delivering the required change. These include investing in infrastructure and shared services, changing data and privacy compliance requirements, the digital transformation agenda, changing business needs, legacy infrastructure, cyber security, collaborative working, and working within budgetary constraints and priorities.
The ICT Strategy plan will be reviewed and updated annually to ensure it remains relevant and effective in achieving its goals.
The implementation of the plan will involve the deployment of data analytics, harnessing game-changing, leading-edge blockchain technology, and exploiting internet of things (IoT) opportunities to bring radical change to the workplace and help optimize operations. The plan also includes the move towards 'cloud first' to improve infrastructure and develop more flexible and scalable ICT environments, improvements to digital platforms to enable better access to government services, and enhanced security of systems to increase the value of service provision and reinforce the level of public trust.
The ICT Strategy plan addresses the government's challenges in improving service delivery to citizens and businesses. The plan will be implemented over a period of four years and will be regularly reviewed to ensure that it remains effective in achieving its goals.