Implementing ITIL

This presentation discusses the trends accelerating the adoption of ITIL and the best practices to maximize business results in ITIL implementations.
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The presentation on implementing ITI L. covers the following topics:
- What trends are accelerating the adoption of ITIL?
- What best practices can help deliver results from ITIL implementation?
- How can we combine and leverage different models?
- How can we use ITIL as a basis for IT optimization?


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