This comprehensive study explores ways to get the biggest bang from the IT buck. An excellent example of assessing IT capability through internal evaluation and external benchmarking to arrive at a cost optimized maximum business value generating IT Organization. (150 pages)
How does one improve IT's performance? Through IT Assessment and IT Benchmarking, of course! This example demonstrates how, in-depth:
- How to assess current IT capability - people, processes, organization, technology?
- How is IT governed?
- How to evaluate IT initiatives for performance?
- How to conduct IT Benchmarking to compare IT Capability with peer group?
- How to identify areas for improvement?
An excellent discussion on the factors driving IT performance, how to assess performance, and how to improve it.