Introduction: ITIL Version 3 and the ITIL Process Map V3

 The ITIL V3 introduction covers the following topics:

  • History of ITIL
  • ITIL V3 Service Lifecycle
  • How was the ITIL process map created?
  • Compare and contrast ITIL V2 and ITIL V3
  • Understand the relationship between ITIL V3 and ISO 20000

Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf. 1

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