Introduction to ITIL presentation discusses the following topics:

  • What are the objectives behind ITIL?
  • When did ITIL start, and how has it evolved?
  • What are the key components of ITIL?
  • What are the 10 processes in ITIL?
  • How are ITIL, and COBIT connected?
  • Where is ITIL headed next?

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Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf. 1



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