ITIL (IT Infrastructure Library), a widely accepted approach, is a framework of best practice guidance for IT Service Management.
This introdction to ITIL V3 - aka a pocket guide - provides an overview of ITIL, its objectives, key content areas and a high level overview of core publications (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement.). The guide also describes key principles of IT service management.
This guide describes the key principles of IT Service Management and provides
a high-level overview of each of the core publications within ITIL:
An overview of the qualifications scheme is also included.