IT Chargeback Case Study


This paper discusses the design, implementation of an activity-based cost management model, integrated with a service- level billing mechanism - including, electronic SLAs, IT service- level performance metrics, and sample Customer Feedback surveys.





This IT Chargeback Case Study has been accessed 525 times.
Must Login To Download


Signup for Thought Leader

Get the latest IT management thought leadership delivered to your mailbox.

Mailchimp Signup (Short)

Join The Largest Global Network of CIOs!

Over 75,000 of your peers have begun their journey to CIO 3.0 Are you ready to start yours?
Mailchimp Signup (Short)