ITIL best practices as well as short-comings in the ITIL framework.
ITIL is increasingly being used for IT Service Management. Is ITIL delivering promised results? The answer lies in the implementation of ITIL.
This paper discusses the emerging ITIL implementation best practices as well as short-comings in the ITIL framework itself.
- Why are organizations adopting ITIL?
- What best practices can produce rapid, repeatable, results from ITIL?
- Are there lessons learnt from similar process disciplines such as Six Sigma that can be applied to facilitate ITIL implementations?