Outsourcing Guide

This outsourcing guide provides an overview of technology outsourcing and the key steps for evaluation and implementation. It helps understand the drivers behind outsourcing i.e. factors that drive organizations to outsource IT services, implementation considerations, and important steps to take.

The outsourcing guide also identifies the broad phases in outsourcing, from evaluating what IT functions to outsource, and to creating a communication plan, to managing an effective vendor relationship and evaluating customer satisfaction.

Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf. 1

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