Does IT ROI matter? According to this research, "best in class" companies measure and track IT ROI to accomplish a 93% improvement in key metrics!
Findings show that Best in Class companies are on average 88% more likely to estimate ROI before initiating projects and are 130% more likely to measure ROI after project completion. As a result, these best performing companies produce, on average, 93% more improvement across a variety of metrics such as cost reductions, schedule performance, headcount reduction or redeployment and quality improvements. Investment in ERP, and the broader category of Enterprise Management Application (EMA) suites, provides many opportunities for ROI calculation, both in estimating returns and actually calculating them at the end of the project. However, whether justifying the purchase of an application, an upgrade, or customization, less than 25% of participants consistently estimate ROI prior to action and 20% or less measure the actual costs and gains to calculate ROI.
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