This strategic plan showcases how a County's IT department overcame challenges to provide better support services. Learn how they established baseline operations, modernized systems, and instituted industry best practices to become a centralized IT archetype. Discover how the plan was created and how the County's strategic planning process evolved to address ever-increasing citizen demands amidst budget constraints. CIOs can benefit from the framework and strategies discussed, which can help them improve their own organization's IT support services.
