Success Factors to Design and Implement Service Excellence


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Are Your Customers Dissatisfied? It May Be Time to... The sales associate, noticing the approach of a customer, is suddenly intent on restocking merchandise or discussing when she will take her next break...
Connecting Customer Retention Efforts with Custome... What is the impact of customer retention efforts on Customer lifetime value?
Customer Lifetime Value Toolkit What is the lifetime value of a "customer"? Use this simple but powerful toolkit to get an answer.
Getting Real About Customer Lifetime Value Managing for customer lifetime value is a wonderful ambition but remains a pipe dream for most companies.
Ten Top Reasons Why an Organization Should Be Usin... 1. It completely eliminates geographic disparity This can apply to anybody doing business anywhere. You can instantly meet with people in your organiz...
Turning shoppers into advocates: The customer focu... Every, well almost every, organization that I know of has a stated goal of "putting the customer at the center of the enterprise." Unfortunately, th...