An excellent - and surprisingly in-depth - introduction to the balanced scorecard. What is it? What are its essential elements? What is a strategy map? How do you build a strategy map? How do you implement a performance based contract? How do you transition from first to third generation?
Complete with a case study. MUST READ!
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.