What Must Managers Know About ITIL?

ITIL, like any other framework/methodology, lends itself to some expert insight gained over time through implementation. This insight will not guarantee success but it will help your chances! As with any other “best practice” list, please let your particular circumstances drive your decisions.

This paper is a quick read on the 10 things that provide a better chance for an ITIL implementation to succeed.

Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf. 1

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