This guide covers the essentials of ITIL V3, including its core components such as service strategy, design, transition, operation, and continual service improvement. It provides CIOs with actionable insights to enhance IT service management and align IT services with business needs.
This paper makes the case for project management, specifically, for a program management office (PMO).
This paper discusses security risk analysis – what is security risk analysis? why perform a security risk assessment? how to conduct a security risk assessment? when to perform a security risk analysis?
This paper introduces a structured framework for business relationship management – to optimize the relationship between business and IT – and discusses an approach to implement it. A Structured Approach to Implementing a Business Relationship Management Framework.
This presentation discusses using the agile methodology in IT financial management projects – What is Agile Project Management? What is the Scrum project management framework? How can it be applied to an IT Financial Management project? Where can I get more information?
This presentation reviews different it chargeback methodologies, configurations and policies, and discusses the lessons learnt as a result of these implementations.
IT Chargeback and cost transparency are simple concepts that are often difficult to implement. The presentation discusses critical success factors for successful implementation such as choosing methodologies that best fit your objectives, applying them properly within the organization, and executing effectively.
This paper explores the silver lining in the cloud revolution – it explains some of the key considerations for using cloud computing services in healthcare organizations (HCOs), hospitals, and integrated delivery networks.
The presenter argues for taking it chargeback beyond cost reporting to cost optimization:
This guide offers CIOs a structured approach to implementing Agile Project Management in IT Financial Management initiatives, covering principles, team roles, planning, and execution steps to improve project success rates.