The Benefits of ITIL
This document clarifies, with examples, the benefits obtained from implementing ITIL
CIO Knowledge Base – Page 330
All Resources in: CIO Knowledge Base
Best Practices Security Framework for Offshore Outsourcing
This paper analyzes and clarifies issues surrounding offshore security; discusses how clients and service providers can both adopt a systematic security framework to reduce security risks, and outlines observed best practices.
The Future of Corporate IT: Relentless Focus on Business
This presentation discusses the trends and drivers shaping corporate information technology capability and the strategy, tactics and semantics to deal with them – “new generation
Vendor Management Best Practices
This white paper discusses vendor management best practices for successful IT and business process outsourcing.
Evaluating Outsourcing Risk Management
This outsourcing services book provides guidance in evaluating a financial institution’s risk management processes to establish, manage, and monitor IT outsourcing relationships.
Cost Benefit Analysis Using WiBe 4.0
This document details the WiBe 4.0 framework to perform cost benefit analysis on IT projects.
Cost Benefit Analysis Using WiBe 4.1
This document details the WiBe framework 4.1 to perform cost benefit analysis on IT projects.
Economic Efficiency Analysis Using WiBe Framework
This quick overview of the WiBe Framework starts with a discussion on economic efficiency as it relates to IT projects and then describes how the WiBe Framework is designed to measure it.
Using the Balanced Scorecard
This paper provides a general background, brief history of the balanced scorecard (BSC). It also discusses key issues surrounding BSC and provides recommendations for its
IT Balanced Scorecard Case Study
This case study demonstrates the use of the Balanced Scorecard by an IT department to demonstrate value to business and stave off efforts to make IT a cost center.