CIO Knowledge Base – Page 342

All Resources in: CIO Knowledge Base

Strategic Roadmapping

This presentation provides an overview of strategic technology roadmapping, introduces "fast-track" workshop methods to develop a technology roadmap, discusses current research and advices on critical success factors.

Technology Roadmapping

 This chapter provides an overview to the technology roadmapping approach, starting with an introduction to the topic of technology management.

Improving Information Security Compliance

This paper presents a process-oriented approach to manage organizational change needed to improve information security compliance. The approach uses Business Aligned Information Security  anagement (BAISeM) and principles that have been derived from standards like ITIL, CObIT and ISO 27001. In order to illustrate the approach, the context of IT service continuity is selected as an example.

Using the Balanced Scorecard for CRM Effectiveness: A Guide for CIOs

Chief Information Officers (CIOs) are increasingly turning to the Balanced Scorecard for CRM Effectiveness to address real-world challenges. This example delves into how this tool can align IT strategies with business objectives, drive innovation, and quantify intangible CRM benefits.

Best Practices in High-Performance Outsourcing

This paper discusses the key learning/best practices, that lead to high performance outsourcing, gleaned from the masters i.e. executives who have been there, done that and can claim success in the world of outsourcing services! 

Drafting Outsourcing Contracts

This excellent presentation provides an in-depth discussion on contracts related to outsourcing – what are the key elements in an outsourcing contract? What are the essential components of contract management?

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