Are Time Zone Differences Good or Bad in Offshore Outsourcing?
This article uses the case of Indian outsourcing company Infosys to explore the question "are time zone differences good or bad in offshore outsourcing?"
CIO Knowledge Base – Page 342
All Resources in: CIO Knowledge Base
Business Architecture Using Business Capability Maps
This presentation discusses using business capability maps to create a business architecture at an educational institution.
Strategic Roadmapping
This presentation provides an overview of strategic technology roadmapping, introduces "fast-track" workshop methods to develop a technology roadmap, discusses current research and advices on critical success factors.
Technology Roadmapping
 This chapter provides an overview to the technology roadmapping approach, starting with an introduction to the topic of technology management.
Framework to Measure Information Security Governance Performance
This article describes a balanced scorecard based framework for measuring and reporting the performance of information security programs in offshore outsourcing.
Strategy Development with the Balanced Scorecard
This presentation provides a good overview of the balanced scorecard (BSC) and its use in developing business strategy.
Using the Balanced Scorecard for CRM Effectiveness: A Guide for CIOs
Chief Information Officers (CIOs) are increasingly turning to the Balanced Scorecard for CRM Effectiveness to address real-world challenges. This example delves into how this tool can align IT strategies with business objectives, drive innovation, and quantify intangible CRM benefits.
Improving Information Security Compliance
This paper presents a process-oriented approach to manage organizational change needed to improve information security compliance. The approach uses Business Aligned Information Security  anagement (BAISeM) and principles that have been derived from standards like ITIL, CObIT and ISO 27001. In order to illustrate the approach, the context of IT service continuity is selected as an example.
Drafting Outsourcing Contracts
This excellent presentation provides an in-depth discussion on contracts related to outsourcing – what are the key elements in an outsourcing contract? What are the essential components of contract management?
Best Practices in Offshore Outsourcing Legal and Regulatory Issues
This article discusses the key federal and state laws that can affect offshore outsourcing and ways to deal with them.