This paper discusses and describes the development and implementation of a departmental BSC within an Information Services Division (ISD) of a Canadian financial group. It also uses an IT BSC maturity model to determine the maturity level of the IT BSC under review.
Uncover the practical application of Balanced Scorecards in different organizations, showcasing how they effectively align strategies with operational goals.
This white paper provides insights into building a Service-Oriented Enterprise Reference Architecture, focusing on overcoming integration challenges in complex IT environments.
This analysis offers insights into Enterprise Architecture Reference Models, emphasizing their application in service-oriented and net-centric environments for effective system governance.
This report presents the findings of a survey on 22 key human resource topics. It also provides case studies on specific company initiatives and a supplement on fostering diversity for business value (not just for legal or social reasons)
This paper outlines the key challenges of social data, proposes a value-based framework for social analytics, and recommends clear and pragmatic steps that companies engaged in social media must follow to ensure they are gaining insights, measuring effectively, interpreting accurately, and taking appropriate action—both today and in the longer term.