Deloitte’s Technology Trends 2011: A Federal Perspective report provides government leaders with a fresh look on the top ten technology trends that are expected to impact their constituents and organizations over the next 18 to 36 months.
This presentation discusses the step by step development of a balanced scorecard to create an organizational wellness and development model.
Learn how to use the balanced scorecard approach to assess IT governance practices’ effectiveness and identify improvement areas.
This paper presents an approach to enable managers identify, plan for and manage the delivery of benefits from IT investments. 
This survey of 641 IT Executives finds that the role of the CIO is changing – not gradually but rapidly – to that of a
This EFQM Excellence Model case study reveals how structured, staff-driven reviews can help CIOs align services with strategic goals, improve performance, and foster accountability. It covers leadership assessments, operational diagnostics, scoring methods, and implementation strategies that apply across sectors.
This research paper suggests that there are five critical success factors that drive IT strategy, identifies five best practices, and discusses challenges faced while developing an IT Strategy.
This presentation defines portfolio management, and discusses the three types of portfolios and their management
This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"