Using the Balanced Scorecard to Develop an Organizational Wellness Model
This presentation discusses the step by step development of a balanced scorecard to create an organizational wellness and development model.
CIO Knowledge Base – Page 344
All Resources in: CIO Knowledge Base
Article: Using Balanced Scorecard to Evaluate IT Governance
Learn how to use the balanced scorecard approach to assess IT governance practices’ effectiveness and identify improvement areas.
Designing Metrics for Service Level Agreements
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"
Improving Outsourcing Success
<div>This presentation discusses four common reasons for outsourcing failure or barriers to success and recommends alternatives to help overcome them.</div>
The New IT Organization
This survey of 641 IT Executives finds that the role of the CIO is changing – not gradually but rapidly – to that of a
Realizing Business Benefits from IT Investments
This paper presents an approach to enable managers identify, plan for and manage the delivery of benefits from IT investments. 
How to Use the EFQM Excellence Model for Strategic Service Reviews: A Cross-Functional Case Study
This EFQM Excellence Model case study reveals how structured, staff-driven reviews can help CIOs align services with strategic goals, improve performance, and foster accountability. It covers leadership assessments, operational diagnostics, scoring methods, and implementation strategies that apply across sectors.
Developing IT Strategy For Business Value
This research paper suggests that there are five critical success factors that drive IT strategy, identifies five best practices, and discusses challenges faced while developing an IT Strategy.
Creating Better Service Level Metrics
This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
Using IT Portfolio Management to Increase IT ROI
This presentation defines portfolio management, and discusses the three types of portfolios and their management
