Measuring IT Value using ITIL
This article discusses measuring IT Value with a service-oriented approach based on ITIL.
CIO Knowledge Base – Page 386
All Resources in: CIO Knowledge Base
Small Business e_Commerce: Handling Returns
This paper discusses the issue of ecommerce returns and how to process them.
e_Business Management Models
This paper discusses e_Business models – identify key e-commerce business drivers and document e_business management models utilized in industry.
Understanding and Measuring eGovernment
This paper discusses benchmarking e-Government – why benchmark e-government? what to benchmark? how to benchmark? how to report?
A Framework for IT Governance in Post Merger Integration (PMI)
Explore our comprehensive ITGoPMI Framework to overcome challenges in post-merger IT integrations. Enhance decision-making, accountability, and align IT strategies with business objectives to ensure a smooth and successful merger.
Beyond Cost Savings in Post Merger Integration (PMI)
This paper explores the key issues that need to be addressed in post merger integration when acquirers integrate five core functions: information technology (IT), research and development (R&D), procurement, production and networks, and sales and marketing.
Post Merger Integration Lessons Learnt
 This paper presents the lessons learnt from post merger integration at nine (9) companies that came out ahead after the merger.
Cross- functional Team Effectiveness
 This paper argues that our understanding of cross-functional team processes is incomplete and proposes the concept of a "functional wall" to bridge this gap in the framework.
Group Effectiveness Model
This paper proposes a model of group effectiveness that integrates two sets of factors, namely, group structure and individual characteristics.
A Primer on Team Effectiveness
 This presentation introduces the concept and lays out the conditions for team effectiveness.